@article{461735,
      author = {Kenett, Ron. and Salini, Silvia.},
      url = {http://library.usi.edu/record/461735},
      title = {Modern analysis of customer surveys: with applications  using R /},
      publisher = {John Wiley & Sons,},
      recid = {461735},
      pages = {xxiv, 500 p. :},
      address = {Chichester :},
      year = {2011},
}