000463042 000__ 02655nam\a2200517\a\4500 000463042 001__ 463042 000463042 003__ MiAaPQ 000463042 005__ 20211103003426.0 000463042 006__ m\\\\\o\\d\\\\\\\\ 000463042 007__ cr\cn\nnnunnun 000463042 008__ 121001s2013\\\\caua\\\\ob\\\\001\0\eng\d 000463042 010__ $$z 2012039946 000463042 020__ $$z9780470931110 (pbk.) 000463042 020__ $$a9781118418420 (electronic bk.) 000463042 035__ $$a(MiAaPQ)EBC1104491 000463042 035__ $$a(Au-PeEL)EBL1104491 000463042 035__ $$a(CaPaEBR)ebr10641846 000463042 035__ $$a(CaONFJC)MIL422996 000463042 035__ $$a(OCoLC)823389929 000463042 040__ $$aMiAaPQ$$cMiAaPQ$$dMiAaPQ 000463042 050_4 $$aHD42$$b.R35 2013 000463042 08204 $$a658.4/053$$223 000463042 1001_ $$aRaines, Susan S. 000463042 24510 $$aConflict management for managers:$$bresolving workplace, client, and policy disputes /$$cSusan S. Raines. 000463042 250__ $$a1st ed. 000463042 260__ $$aSan Francisco :$$bJossey-Bass,$$cc2013. 000463042 300__ $$axxix, 460 p. :$$bill. 000463042 336__ $$atext$$2rdacontent 000463042 337__ $$acomputer$$2rdamedia 000463042 338__ $$aonline resource$$2rdacarrier 000463042 4901_ $$aThe Jossey-Bass business & management series 000463042 504__ $$aIncludes bibliographical references and index. 000463042 5050_ $$aConflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. 000463042 506__ $$aAccess limited to authorized users. 000463042 650_0 $$aConflict management. 000463042 650_0 $$aInterpersonal relations. 000463042 650_0 $$aPersonnel management$$xPsychological aspects. 000463042 650_0 $$aCustomer relations. 000463042 650_0 $$aConflict management$$vCase studies. 000463042 655_0 $$aElectronic books 000463042 830_0 $$aJossey-Bass business & management series. 000463042 852__ $$bebk 000463042 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1104491$$zOnline Access 000463042 909CO $$ooai:library.usi.edu:463042$$pGLOBAL_SET 000463042 980__ $$aBIB 000463042 980__ $$aEBOOK 000463042 982__ $$aEbook 000463042 983__ $$aOnline