@article{463492,
      recid = {463492},
      author = {Mergel, Ines, and Greeves, Bill.},
      title = {Social media in the public sector field guide designing  and implementing strategies and policies / [electronic  resource] :},
      publisher = {Jossey-Bass,},
      address = {San Francisco :},
      pages = {1 online resource (xx, 201 p.) :},
      year = {2013},
      url = {http://library.usi.edu/record/463492},
}