TY - BOOK T1 - TSA's efforts to fix its poor customer service reputation and become a leaner, smarter agency :hearing before the Subcommittee on Transportation Security of the Committee on Homeland Security, House of Representatives, One Hundred Twelfth Congress, second session, June 7, 2012. CN - KF27 CN - KF27 N1 - Shipping list no.: 2013-0205-P. N1 - "Serial no. 112-97." ID - 463713 KW - Airline passenger security screening KW - Aeronautics, Commercial TI - TSA's efforts to fix its poor customer service reputation and become a leaner, smarter agency :hearing before the Subcommittee on Transportation Security of the Committee on Homeland Security, House of Representatives, One Hundred Twelfth Congress, second session, June 7, 2012. LK - http://purl.fdlp.gov/GPO/gpo35900 LK - http://purl.fdlp.gov/GPO/gpo35901 UR - http://purl.fdlp.gov/GPO/gpo35900 UR - http://purl.fdlp.gov/GPO/gpo35901 ER -