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Section 1. The Public Administrator's World. Understanding the Context for Public Administration ; Government Functions and Organization ; Ethics ; Informing and Involving the Public.
Section 2. Planning and Analysis. Strategic and Other Types of Planning ; Shaping and Supporting a Strategic Process: SWOT ; Understanding Community Sentiment: Surveys and Focus Groups ; Making Complex Decisions: Multi-Attribute Utility Technique (MAUT) ; Project Management: PERT and Flowcharts.
Section 3. Human Resources, Benefits, and Risk Management. Managing Human Resources ; Benefits and Managing Risks.
Section 4. Financial Resources, Accounta bility, and Coming Challenges ; Revenues: Raising Money for Public Purposes ; Operating Budgets: Funding Programs and Policies ; Capital Budgeting: Funding Major Projects ; Contracts and Procurement ; Grants ; Performance Measures ; Horizons in Public Administration.

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