@article{464278,
      author = {Latham, Gary P. and Ford, Robert C.},
      url = {http://library.usi.edu/record/464278},
      title = {HR at your service: lessons from benchmark service  organizations /},
      publisher = {Society for Human Resource Management,},
      recid = {464278},
      pages = {xi, 194 p.},
      address = {Alexandria, Va. :},
      year = {2012},
}