@article{466264,
      author = {Alvarez-Galvan, Jose-Luis.},
      url = {http://library.usi.edu/record/466264},
      title = {Outsourcing and service work in the new economy: the case  of call centres in Mexico City /},
      publisher = {Cambridge Scholars Publishing,},
      recid = {466264},
      pages = {xiv, 198 p. :},
      address = {Newcastle upon Tyne :},
      year = {2012},
}