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Introduction : how to use this book
Ch. 1. Public policy making
Ch. 2. Communication in the process
Ch. 3. Definition : frame the problem
Ch. 4. Legislative history : know the record
Ch. 5. Position paper : know the arguments
Ch. 6. Petitions and proposals : request action or propose policy
Ch. 7. Briefing memo or opinion statement : inform policy makers
Ch. 8. Testimony : witness in a public hearing
Ch. 9. Written public comment : influence administration
Conclusion : ready for change.

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