@article{466671,
      recid = {466671},
      author = {Whitmore, Jacqueline.},
      title = {Poised for success : mastering the four qualities that  distinguish outstanding professionals /},
      publisher = {St. Martin's Press,},
      address = {New York :},
      pages = {xiv, 178 p. ;},
      year = {2011},
      abstract = {"In the past, the business world favored the aggressive  "Type A" personality. But being courteous and thoughtful  has proven to be a more effective way to win clients and  influence others. In these unsettled times, we're all  trying to get back to basics and your competitive advantage  depends on your ability to use your emotional intelligence  and social graces to take your career to the next level. Of  course, good business etiquette is important, as Whitmore  taught readers in Business Class. But, she also knows that  there is more to becoming invaluable at work than simply  mastering good behavior. In order to be poised for success,  you must cultivate what Jacqueline calls the four "P"  qualities: Polish, Presence, Professionalism, and Passion.  Whitmore has discovered, over her 20 year career as a  lifestyle and etiquette expert, that when people acquire  these skills, they become more self-aware, more confident  and comfortable in their own skin, and better able to  communicate with others in a credible, authentic  manner"--Provided by publisher.},
      url = {http://library.usi.edu/record/466671},
}