@article{467584,
      recid = {467584},
      author = {Coffman, Steve.},
      title = {Going live starting & running a virtual reference  service / [electronic resource] :},
      publisher = {American Library Association,},
      address = {Chicago :},
      pages = {viii, 182 p. :},
      year = {2003},
      url = {http://library.usi.edu/record/467584},
}