The urgent need to tell the library story more effectively
Outcomes : an approach that shows the value of libraries
The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation
Step one, getting started : preparing to conduct an outcomes study
Step two, collecting data for outcomes : approaches and tools
Step three, analyzing outcomes data
Step four, maximizing the results of your outcomes study
Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin
Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden
Empowering youth : outcomes of public libraries' youth technology
Strengthening community : outcomes of community information services
Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.