@article{467627,
      author = {Thenell, Jan.},
      url = {http://library.usi.edu/record/467627},
      title = {The library's crisis communications planner a PR guide for  handling every emergency / [electronic resource] :},
      publisher = {American Library Association,},
      recid = {467627},
      pages = {vii, 77 p. :},
      address = {Chicago :},
      year = {2004},
}