@article{467630, recid = {467630}, author = {Hirko, Buff. and Ross, Mary Bucher,}, title = {Virtual reference training the complete guide to providing anytime, anywhere answers / [electronic resource] :}, publisher = {American Library Association,}, address = {Chicago :}, pages = {v, 160 p. :}, year = {2004}, url = {http://library.usi.edu/record/467630}, }