@article{467630,
      recid = {467630},
      author = {Hirko, Buff. and Ross, Mary Bucher,},
      title = {Virtual reference training the complete guide to providing  anytime, anywhere answers / [electronic resource] :},
      publisher = {American Library Association,},
      address = {Chicago :},
      pages = {v, 160 p. :},
      year = {2004},
      url = {http://library.usi.edu/record/467630},
}