TY - GEN AU - Hirko, Buff. AU - Ross, Mary Bucher, CN - Z711.45 CY - Chicago : DA - 2004. ID - 467630 KW - Electronic reference services (Libraries) KW - Electronic reference services (Libraries) KW - Reference librarians KW - Reference librarians LK - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=10194686 PB - American Library Association, PP - Chicago : PY - 2004. T1 - Virtual reference trainingthe complete guide to providing anytime, anywhere answers / TI - Virtual reference trainingthe complete guide to providing anytime, anywhere answers / UR - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=10194686 ER -