@article{467636,
      recid = {467636},
      author = {Hernon, Peter. and Dugan, Robert E.,},
      title = {An action plan for outcomes assessment in your library  [electronic resource] /},
      publisher = {American Library Association,},
      address = {Chicago :},
      pages = {xi, 191 p. :},
      year = {2002},
      url = {http://library.usi.edu/record/467636},
}