In the beginning : getting to the table
Collaboration : creating a community of learning
Trainers as internal consultants and facilitators of change
Preparing to deliver : from initial idea to moment of delivery
In the middle : trainers as leaders in the classroom
When learning happens : supporting learners after class
Learning from success and failure : the importance of effective evaluations
Master trainers, master learners : training the trainers
The end is the beginning : leadership and learning in an onsite-online world
Appendix : Charlotte Mecklenburg Library employee learning and development curriculum.