000470882 000__ 02006cam\a22003618a\4500 000470882 001__ 470882 000470882 005__ 20210513163853.0 000470882 008__ 100817s2011\\\\cau\\\\\\b\\\\001\0\eng\\ 000470882 010__ $$a 2010033452 000470882 019__ $$a656774963 000470882 020__ $$a9781412980340 (pbk.) 000470882 020__ $$a1412980348 (pbk.) 000470882 020__ $$a9781412980333 000470882 020__ $$a141298033X 000470882 035__ $$a(OCoLC)ocn656849747 000470882 040__ $$aDLC$$beng$$cDLC$$dYDXCP$$dCDC$$dUKM$$dCDX$$dNFP$$dTTS$$dTULIB$$dOCLCO$$dOCLCF 000470882 049__ $$aISEA 000470882 05000 $$aHD49$$b.U44 2011 000470882 08200 $$a658.4/77$$222 000470882 24500 $$aEffective crisis communication :$$bmoving from crisis to opportunity /$$cRobert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 000470882 250__ $$a2nd ed. 000470882 260__ $$aThousand Oaks :$$bSAGE,$$cc2011. 000470882 300__ $$a239 p. :$$bill. ;$$c23 cm. 000470882 500__ $$aRev. ed. of: Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 2007. 000470882 504__ $$aIncludes bibliographical references and index. 000470882 5050_ $$aDefining crisis communication -- Lessons on managing crisis uncertainty -- Lessons on effective crisis communication -- Lessons on effective crisis leadership -- Examples of success and failure in industrial accidents -- Examples of success and failure during outbreaks of food-borne illness -- Examples of success and failure in response to terrorism -- Examples of success and failure during natural disasters -- Examples of success and failure during financial crises -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Crisis as inspiring renewal through effective crisis communication. 000470882 650_0 $$aCrisis management. 000470882 650_0 $$aEmergency management. 000470882 650_0 $$aCommunication in management. 000470882 650_0 $$aCommunication in organizations. 000470882 7001_ $$aSellnow, Timothy L.$$q(Timothy Lester),$$d1960- 000470882 7001_ $$aSeeger, Matthew W.$$q(Matthew Wayne),$$d1957- 000470882 7001_ $$aUlmer, Robert R.,$$d1969-$$tEffective crisis communication. 000470882 85200 $$bgen$$hHD49$$i.U44$$i2011 000470882 909CO $$ooai:library.usi.edu:470882$$pGLOBAL_SET 000470882 980__ $$aBIB 000470882 980__ $$aBOOK