@article{470883,
      author = {Coombs, W. Timothy.},
      url = {http://library.usi.edu/record/470883},
      title = {Ongoing crisis communication : planning, managing, and  responding /},
      publisher = {SAGE,},
      recid = {470883},
      pages = {xv, 231 p. :},
      address = {Thousand Oaks, Calif. :},
      year = {2012},
}