@article{473041,
      author = {Harris-Wehling, Jo, and Feasley, Jill C., and Estes,  Carroll L.},
      url = {http://library.usi.edu/record/473041},
      title = {Real people, real problems an evaluation of the long-term  care ombudsman programs of the Older Americans Act /  [electronic resource] :},
      publisher = {Division of Health Care Services, Institute of Medicine,},
      recid = {473041},
      pages = {xvii, 291 p.},
      address = {Washington, D.C. :},
      year = {1995},
}