@article{476124,
      author = {Fritz, Janie M. Harden,},
      url = {http://library.usi.edu/record/476124},
      title = {Professional civility : communicative virtue at work /},
      publisher = {Peter Lang,},
      recid = {476124},
      pages = {xiv, 273 pages ;},
      address = {New York :},
      year = {2013},
}