@article{479189,
      author = {Flores Salgado, Elizabeth.},
      url = {http://library.usi.edu/record/479189},
      title = {The pragmatics of requests and apologies developmental  patterns of Mexican students / [electronic resource] :},
      publisher = {John Benjamins Pub. Co.,},
      recid = {479189},
      pages = {x, 263 p.},
      address = {Amsterdam ;},
      year = {2011},
}