@article{483597,
      note = {Includes index.},
      author = {Haynes, John M. and Haynes, Gretchen L., and Fong, Larry  Sun,},
      url = {http://library.usi.edu/record/483597},
      title = {Mediation positive conflict management / [electronic  resource] :},
      publisher = {State University of New York Press,},
      recid = {483597},
      pages = {xvii, 280 p.},
      address = {Albany :},
      year = {2004},
}