@article{484612,
      author = {Schlickman, Jay J.,},
      url = {http://library.usi.edu/record/484612},
      title = {ISO 9001:2000 quality management system design/},
      publisher = {Artech House,},
      recid = {484612},
      pages = {xxiii, 377 p. :},
      address = {Boston :},
      year = {2003},
}