@article{486475,
      author = {Moeller, Robert R.},
      url = {http://library.usi.edu/record/486475},
      title = {Executive's guide to IT governance: improving systems  processes with service management, COBIT, and ITIL /},
      publisher = {John Wiley & Sons, Inc.,},
      recid = {486475},
      pages = {xvi, 395 p. :},
      address = {Hoboken, N.J. :},
      year = {2013},
}