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Preface
Acknowledgments
Key change drivers and trends impacting the CIO role today
Why the role of the CIO continues to change
Technologies and trends driving today's IT innovation
IT standards and governance and the impact of consumer devices
Service level agreements : a key to improved customer expectations and better contracts
About the author
Index.

pt. 1. Key change drivers and trends impacting the CIO role today
pt. 2. The modern-day CIO.

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