@article{489292,
      author = {Qiang, Niu. and Wolff, Martin.},
      url = {http://library.usi.edu/record/489292},
      title = {Dissatisfied customers: Chinese business institute  students speak out /},
      publisher = {Nova Science Publishers,},
      recid = {489292},
      pages = {vi, 119 p.},
      address = {New York :},
      year = {2009},
}