Practical guide to customer service management and operations / E. Patricia Birsner, Ronald D. Balsley.
1982
HF5415.5 .B52 1982 (Mapit)
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Details
Title
Practical guide to customer service management and operations / E. Patricia Birsner, Ronald D. Balsley.
Author
Birsner, E. Patricia.
ISBN
0814456731
Publication Details
New York, N.Y. : AMACOM, c1982.
Language
English
Description
216 p. : ill. ; 26 cm.
Call Number
HF5415.5 .B52 1982
Dewey Decimal Classification
658.8/12
Note
Includes index.
Bibliography, etc. Note
Bibliography: p. 208-212.
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