@article{569587,
      author = {Runde, Craig E., and Flanagan, Tim A.,},
      url = {http://library.usi.edu/record/569587},
      title = {Becoming a conflict competent leader how you and your  organization can manage conflict effectively / [electronic  resource] :},
      publisher = {Jossey-Bass,},
      recid = {569587},
      pages = {1 online resource (xi, 301 pages) :},
      address = {San Francisco :},
      year = {2013},
}