@article{691279,
      author = {Thomsett-Scott, Beth C.},
      url = {http://library.usi.edu/record/691279},
      title = {Designing and implementing virtual reference services a  LITA guide / [electronic resource]},
      publisher = {ALA TechSource,},
      recid = {691279},
      pages = {1 online resource (xi, 152 p.) :},
      address = {Chicago, Ill. :},
      year = {2013},
}