@article{691279, recid = {691279}, author = {Thomsett-Scott, Beth C.}, title = {Designing and implementing virtual reference services a LITA guide / [electronic resource]}, publisher = {ALA TechSource,}, address = {Chicago, Ill. :}, pages = {1 online resource (xi, 152 p.) :}, year = {2013}, url = {http://library.usi.edu/record/691279}, }