TY - GEN AU - Thomsett-Scott, Beth C. CN - Z711.45 CY - Chicago, Ill. : DA - c2013. ID - 691279 KW - Electronic reference services (Libraries) KW - Electronic reference services (Libraries) LK - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=10751729 PB - ALA TechSource, PP - Chicago, Ill. : PY - c2013. T1 - Designing and implementing virtual reference servicesa LITA guide / TI - Designing and implementing virtual reference servicesa LITA guide / UR - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=10751729 ER -