@article{692095,
      note = {Includes index.},
      author = {Blunt, Carolyn. and Hill-Wilson, Martin. and Ward,  Andrew.},
      url = {http://library.usi.edu/record/692095},
      title = {Delivering effective social customer service : how to  redefine the way you manage customer experience and your  corporate reputation /},
      recid = {692095},
      pages = {1 online resource (252 pages) :},
}