TY  - GEN
T1  - Delivering effective social customer service :how to redefine the way you manage customer experience and your corporate reputation /
AU  - Blunt, Carolyn.
AU  - Hill-Wilson, Martin.
AU  - Ward, Andrew.
CN  - HF5415.335
N1  - Includes index.
ID  - 692095
KW  - Consumer satisfaction.
KW  - Customer relations
KW  - Customer services.
SN  - 9781118770566
SN  - 9781118662656
TI  - Delivering effective social customer service :how to redefine the way you manage customer experience and your corporate reputation /
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1501427
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1501427
ER  -