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Part I: Getting Oriented. Social Work: An Introduction ; Clients and Services ; Values, Ethics, and Obligations.
Part II: Thinking about Knowledge and How to Get it. Different Views of Knowledge ; Critical Thinking: Integral to Evidence-Based Practice.
Part III: Thinking about Problems and Causes. Competing Views of Personal and Social Problems and Their Causes ; Taking Advantage of Research Findings about Behavior and How it is Influenced by the Environment.
Part IV: A Decision-Focused Practice Model. Problem Solving and Decision Making: Integral to Helping Clients ; Evidence-Based Practice: A Decision-Making Process and Philosophy ; Posing Questions and Searching for Answers ; Critically Appraising Research: Thinking for Yourself.
Part V: Getting Started. A Contextual Assessment Framework ; Beginning: A Practice Guide ; Engaging Clients.
Part VI: Relationship Skills. Interpersonal Helping Skills ; Creating and Handling Challenging Social Situations.
Part VII: Gathering and Organizing Information. Where to Look: Deciding How to Gather Needed Information ; Observation: Learning to See ; Reviewing Resources and Obstacles ; Putting it All Together.
Part VIII: Selecting Plans and Assessing Progress. Selecting and Implementing Service Plans ; Evaluating Outcomes as Integral to Problem Solving ; Planning for Endings.
Part IX: Intervention Options. Empowering Clients: Providing Information and Skill Building ; Helping Clients Learn Positive Behavior Change Skills ; Working with Groups and Families ; Organizations and Communities.
Part X: The Long Run. Maintaining Skills and Staying Happy in Your Work.

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