Process-oriented dynamic capabilities [electronic resource] : framework development, empirical applications and methodological support / Ralf Plattfaut.

Process-oriented dynamic capabilities [electronic resource] : framework development, empirical applications and methodological support / Ralf Plattfaut.

9783319032511 electronic book
3319032518 electronic book
9783319032504
331903250X

Cham ; New York : Springer, [2014]

©2014

English

1 online resource (xi, 60 pages) : illustrations.

10.1007/978-3-319-03251-1 doi

HF5386 .P53 2014eb

650.1

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

Includes bibliographical references.

Access limited to authorized users.

Description based on online resource; title from PDF (viewed January 6, 2014).

SpringerBriefs in information systems.

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