William Bratton and the New York City Police Department: the challenge of defining and recognizing public value
Mayor Anthony Williams and the D.C. government: strategic uses of a public value scorecard
John James and the Minnesota Department of Revenue: embracing accountability to enhance legitimacy and improve performance
Jeannette Tamayo, Toby Herr, and Project Chance: measuring performance along the value chain
Diana Gale and the Seattle Solid Waste Utility: using transparency to legitimize innovation and mobilize citizen and client coproduction
Duncan Wyse, Jeff Tryens, and the Progress Board: helping polities envision and produce public value
Harry Spence and the Massachusetts Department of Social Services: learning to create right relationships.