TY  - GEN
AU  - McLean, Daniel
CN  - HF5549.5.P37
ID  - 703547
KW  - Performance technology.
KW  - Performance standards.
KW  - Information technology
KW  - Information technology
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1477419
SN  - 9781849284868
T1  - Integrated measurement-- KPIs and metrics for ITSM :a narrative account /
TI  - Integrated measurement-- KPIs and metrics for ITSM :a narrative account /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1477419
ER  -