Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.
Schmidt, Aaron, 1978-; Etches, Amanda, 1975-
2014
Z678 .S36 2014 (Mapit)
Available at General Collection

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Title Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.
Author Schmidt, Aaron, 1978-
Edition First edition.
ISBN 9780838912263 paperback alkaline paper
0838912265 paperback alkaline paper
Published Chicago : ALA Editions, an imprint of the American Library Association, 2014.
Language English
Description viii, 168 pages : illustrations ; 23 cm
Call Number Z678 .S36 2014
Dewey Decimal Classification 025.1
Summary "Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" -- Provided by publisher.
Note "For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions"--Title page verso.
Bibliography, etc. Note Includes bibliographical references and index.
Added Author Etches, Amanda, 1975-
Record Appears in On-Campus Resources > Books
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Introducing library user experience
User research techniques in this book
Physical space
Service points
Policies and customer service
Signage and wayfinding
Online presence
Using the library
Wrapping up : philosophy, process, and culture.

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