Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.

Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.

First edition.

9780838912263 paperback alkaline paper
0838912265 paperback alkaline paper

Chicago : ALA Editions, an imprint of the American Library Association, 2014.

English

viii, 168 pages : illustrations ; 23 cm

Z678 .S36 2014

025.1

"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" -- Provided by publisher.

"For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions"--Title page verso.

Includes bibliographical references and index.

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