Managing Service Productivity using Data Envelopment Analysis
Development of Assessment Model for Research Efficiency of Universities
Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education
Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach
Benchmarking in healthcare: an approach based on closest targets
Service Enterprise Productivity in Action (SEPIA)
Using Data Envelopment Analysis to Measure Good Governance
Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres
How (In)efficient are Brazilian Courts? Measuring it with DEA
Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry
Internal Structure of Service Organization
From Multi-Activity Financial Institutions to Network Structure Hotels
Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors
Improving energy efficiency of walnut production using data envelopment analysis approach
Service Productivity in IT: A Network Efficiency Measure with Application to Communication
Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India
Measuring efficiency of Urban Transport
Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency
Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA
Using DEA to Improve the Efficiency of Pupil Transportation..