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section 1. Basics of incident investigation
section 2. Initiating investigations
section 3. Gathering and preserving data
section 4. Analyzing data
section 5. Identifying root causes
section 6. Developing recommendations
section 7. Completing the investigation
section 8. Selecting incidents for analysis
section 9. Data and results trending
section 10. Program development
section 11. Contents of the companion CD and downloadable resources.

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