Making conflict work [electronic resource] : harnessing the power of disagreement / Peter T. Coleman and Robert Ferguson.

Making conflict work [electronic resource] : harnessing the power of disagreement / Peter T. Coleman and Robert Ferguson.

9780544149144 electronic book
9780544148390

New York, New York : Houghton Mifflin Harcourt Publishing, 2014.

©2014

English

1 online resource (xxi, 278 pages)

HD42 .C654 2014eb

658.4/053

"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"-- Provided by publisher.

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