@article{719910,
      author = {Carrillo Rowe, Aimee. and Malhotra, Sheena. and Perez,  Kim,},
      url = {http://library.usi.edu/record/719910},
      title = {Answer the call : virtual migration in Indian call centers  /},
      recid = {719910},
      pages = {1 online resource (259 pages)},
}