@article{721587,
      author = {Mellouk, Abdelhamid, and Cuadra-Sanchez, Antonio,},
      url = {http://library.usi.edu/record/721587},
      title = {Quality of experience engineering for customer added value  services : from evaluation to monitoring /},
      recid = {721587},
      pages = {1 online resource (288 pages) :},
}