TY  - GEN
AU  - Mellouk, Abdelhamid,
AU  - Cuadra-Sanchez, Antonio,
CN  - HF5415.5
ID  - 721587
KW  - Customer services
KW  - Customer services
KW  - Quality control
KW  - Total quality management
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1734306
SN  - 9781118984345
T1  - Quality of experience engineering for customer added value services :from evaluation to monitoring /
TI  - Quality of experience engineering for customer added value services :from evaluation to monitoring /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1734306
ER  -