TY - BOOK N2 - Shrinking budgets, curtailed hours, closed branches... libraries appear to be an endangered species. These essays take a critical look at the megatrends and factors that affect current library policy and practice regarding the process of delivering information services. They offer historical and cultural contexts, as well as practical solutions for new paradigms of reference service for all users-- AB - Shrinking budgets, curtailed hours, closed branches... libraries appear to be an endangered species. These essays take a critical look at the megatrends and factors that affect current library policy and practice regarding the process of delivering information services. They offer historical and cultural contexts, as well as practical solutions for new paradigms of reference service for all users-- T1 - Reinventing reference :how libraries deliver value in the age of Google / AU - Anderson, Katie Elson, AU - Cvetkovic, Vibiana Bowman, CN - Z711 CN - Z711 ID - 722378 KW - Reference services (Libraries) KW - Electronic reference services (Libraries) KW - Reference services (Libraries) KW - Reference librarians KW - Librarians KW - Libraries and the Internet. SN - 9780838912782 SN - 0838912788 TI - Reinventing reference :how libraries deliver value in the age of Google / ER -