Engineering and management of IT-based service systems [electronic resource] : an intelligent decision-making support systems approach / Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez, editors.
Mora, Manuel, 1961- editor.
2014
T58.64
Available Online

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Title Engineering and management of IT-based service systems [electronic resource] : an intelligent decision-making support systems approach / Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez, editors.
ISBN 9783642399282 electronic book
3642399282 electronic book
9783642399275
DOI https://doi.org/10.1007/978-3-642-39928-2
Published Heidelberg : Springer, 2014.
Language English
Description 1 online resource (xii, 232 pages) : illustrations.
Item Number 10.1007/978-3-642-39928-2 doi
Call Number T58.64
Dewey Decimal Classification 006.3
Summary Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii)? diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.
Bibliography, etc. Note Includes bibliographical references.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (SpringerLink, viewed October 21, 2013).
Added Author Mora, Manuel, 1961- editor.
Series Intelligent systems reference library ; v.55.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Improving Decision-Making for Clinical Research and Health Administration
Improving IT Service Management with Decision-Making Support Systems.

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