Innovative advisory services in the virtual world [electronic resource] : an empowerment perspective / Manning Li, Jihong Liu.

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Innovative advisory services in the virtual world [electronic resource] : an empowerment perspective / Manning Li, Jihong Liu.

9783642411120 electronic book
3642411126 electronic book
9783642411113

Heidelberg : Springer, 2014.

English

1 online resource (x, 67 pages) : illustrations.

10.1007/978-3-642-41112-0 doi

QA76.9.I58

005.56

How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations. This study examines the interesting phenomenon of providing virtual advisors to assist users in accomplishing their tasks in the digital world. Based on a thorough analysis of abundant typical applications in various business and government sectors, this book discusses the current status and future trends of virtual advisory services in digital environments. This book also reveals exactly what users expect from such services, and what they hate! It provides thought-provoking guidelines for best practice in the design and provision of virtual advisors on e-portals.

Includes bibliographical references.

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Description based on online resource; title from PDF title page (SpringerLink, viewed October 21, 2013).

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