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Cross-cultural management and quality performance [electronic resource] : Chinese construction firms in Nigeria / Yomi Babatunde, Sui Pheng Low.

9789812873620 electronic book
9812873627 electronic book
9789812873613

Singapore : Springer, [2015]

©2015

English

1 online resource (xix, 462 pages) : illustrations.

10.1007/978-981-287-362-0 doi

HD9715.C6 B33 2015eb

624.068

This book explores China?s global competitiveness in the building of infrastructures with a particular interest in the resource-rich African countries. The book begins with a comprehensive literature review on total quality management (TQM) and national culture, followed by reviews of the construction industries in China and Nigeria. This provides better understanding of the linkages between TQM, based on the International Organization for Standardization?s ISO 9000 quality management systems (QMS), and national culture, based on Emeritus Professor Geert Hofstede?s national cultural dimensions. Premised on the culture-specificity and bi-directionality relationships between TQM and national culture, this book investigates the construction industries in China and Nigeria including their strengths, weaknesses, opportunities, and threats (SWOT) as well as an appraisal of their historical and emerging relationships. In its conceptual approach, this book presents different models in the lead up to its primary theoretical contribution of a quality management assessment model (QMAM) that was adopted during the study?s field work. The book also presents relevant lessons relating to cross cultural management and quality performance not only to the Nigerians but also other foreign players in Nigeria?s construction industry.

Includes bibliographical references.

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Online resource; title from PDF title page (SpringerLink, viewed January 27, 2015).

Print version: 9789812873613

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