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Section I. Public Health: Assessing and Monitoring Performance
Chapter 1: Access to Medicines in Indian Public Hospitals and Management Issues (by Satarupa Bandyopadhyay, Arijita Dutta, Arpita Ghose)
Chapter 2. Reproductive Health Services in Ethiopia (by Rajib Dasgupta, Narendra Kumar Arora, Damen Haile Mariam, Solomon Kumbi Hawas, Sanjay Chaturvedi, Ashok Patwari, Kalyan K. Ganguly)
Chapter 3. Analysing the 2011 Columbian Health Reforms (by Oscar Bernal, Juan C. Forero)
Chapter 4. Policy reform and governance in Philippine health regulatory system (by Maria Clarisa R. Sia, Oscar P. Ferrer)
Section II. Infrastructure: Development and Delivery
Chapter 5. Technology Diffusion: Case of Cloud Computing in India (by Ajith Kumar Vasudevan, Anand Kumar, R. K Mittal)
Chapter 6. Unlocking Public Service Delivery Impediments for SMEs: Case of Fiji (Salvin S. Nand)
Chapter 7. Urban Mobility Trends in Indian Cities and its Implications (Ashish Verma,S. Velmurugan, Sanjay Singh, Anjula Gurtoo, T.V. Ramanayya, Malvika Dixit)
Chapter 8. Water Security: Assessing the Role of Reforms Related to Independent Regulatory Authorities in India (by Subodh Wagle, Sachin Warghade, Tejas Pol, Mandar Sathe)
Section III. Administrative Capacity and Performance
Chapter 9. Professionalization of the Medical Profession in the Russian Federation (Daria Prisyazhnyuk)
Chapter 10. Perceived Quality of Public Administration and Trust in Government Officials of the Philippines (Joseph J. Capuno, Maria Melody S. Garcia)
Chapter 11. Legal basis for Responsible Working of the Administration in the Republic of Macedonia (Jadranka Denkova)
Chapter 12. Accountability in the Karnataka State Police in India (Meena Nair, K. Prabhakar, Prarthana Rao)
Section IV. Rural and Marginalized Populations: Reach and Execution
Chapter 13. Housing for orphans against the backdrop of social disparity in Russia (Sergey Vinkov)
Chapter 14. The Role of Agricultural Public Extension in a Private Led Technological Innovation (RDT Baconguis, Linda Penalba, D. Elazegui and E. Dumayas)
Chapter 15. Implementing a Cash Grant Program for the Homeless in Metro Manila, the Philippines (Ada Aquino-Colico, Jungbu Ki)
Chapter 16. Enhancing Credit Delivery Facilities to Support Farmer?s Use of Technology (Linda M. Peñalba, Merlyne M. Paunlagui)
Chapter 17. Conclusion: Public Service Delivery
Emergent Essentials (Anjula Gurtoo, Colin c. Williams).

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