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000727939 020__ $$a9783319172514$$qelectronic book
000727939 020__ $$a3319172514$$qelectronic book
000727939 020__ $$z9783319172507
000727939 0247_ $$a10.1007/978-3-319-17251-4$$2doi
000727939 035__ $$aSP(OCoLC)ocn912396520
000727939 035__ $$aSP(OCoLC)912396520
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000727939 049__ $$aISEA
000727939 050_4 $$aHD62.15
000727939 08204 $$a658.4/013$$223
000727939 24500 $$aAchieving competitive advantage through quality management$$h[electronic resource] /$$cMarta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, editors.
000727939 264_1 $$aCham :$$bSpringer,$$c2015.
000727939 300__ $$a1 online resource (xi, 312 pages) :$$billustrations.
000727939 336__ $$atext$$btxt$$2rdacontent
000727939 337__ $$acomputer$$bc$$2rdamedia
000727939 338__ $$aonline resource$$bcr$$2rdacarrier
000727939 500__ $$aIncludes index.
000727939 5050_ $$aChapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres -- Chapter 2 Quality Certifications as a Hotel Selection Criterion -- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector -- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry -- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations -- Chapter 6 Integrated Management Systems -- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation -- Chapter 8 How Communication and Control Processes Improve Quality -- Chapter 9 An Application of the SERVPERF Model in a Sports Centre -- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings -- Chapter 11 Excellence in Tourism Destinations -- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments -- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels -- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services. .
000727939 506__ $$aAccess limited to authorized users.
000727939 520__ $$aThis book examines the ways in which quality management methods, tools, and practices help improve an organization's performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today's challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
000727939 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed June 30, 2015).
000727939 650_0 $$aQuality control$$xManagement.
000727939 650_0 $$aTotal quality management.
000727939 7001_ $$aPeris-Ortiz, Marta,$$eeditor.
000727939 7001_ $$aÁlvarez-García, José,$$eeditor.
000727939 7001_ $$aRueda-Armengot, Carlos,$$eeditor.
000727939 852__ $$bebk
000727939 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-319-17251-4$$zOnline Access$$91397441.1
000727939 909CO $$ooai:library.usi.edu:727939$$pGLOBAL_SET
000727939 980__ $$aEBOOK
000727939 980__ $$aBIB
000727939 982__ $$aEbook
000727939 983__ $$aOnline
000727939 994__ $$a92$$bISE