Introduction
System Element Models
Basic Concepts in Stochastic Processes
Simple Markovian Queueing Systems
Imbedded Markov Chain Models for M/G/1 and G/M/1 Queues
Extended Markov and Renewal Models
Queueing Networks
Matrix-Analytic Queueing Models
The General Queue G/G/1 and Approximations
Statistical Inference for Queueing Models
Decision Problems in Queueing Theory
Queueing Theory Applications in the Analysis of Manufacturing Systems
Queueing Theory Applications in the Analysis of Computer and Communication Systems
Simulating Queueing Systems.